Terms of service
ONLINE TERMS FOR THE SUPPLY OF SERVICES
1 ABOUT THESE TERMS
1.1 These terms and conditions (Terms) set out the terms on which you can purchase Petasure provides a subscription to an identification platform for pets. This subscription includes a facial recognition service for recovered pets and a support service for owners who have a pet go missing or becomes abducted. (Services) through our website (Website). You must accept these Terms for us to provide the Services to you. By purchasing one or more of our Services, you confirm that you accept these Terms and you become legally bound by them.
1.2 Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Services, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.
1.3 Some of these Terms only apply if asking us to engage in the Services as a consumer. This means that we are providing the Services for your personal use (and you will not use our Services for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.
1.4 By engaging us to provide the Services, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Services.
1.5 Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
1.6 We will collect some personal data about you in order to provide our Services (e.g. your name, email address, payment details and delivery information).
1.7 These terms cover the terms and conditions if you purchase Services via the Website.
2 WHO ARE WE?
2.1 We are PETASURE LTD, registered in England and Wales with company number 15438146 whose registered address is 71-75 Shelton Street, London, WC2H 9JQ (we/us/our). Our VAT number is 474268857.
2.2 We are Facial Recognition for Pets and in the business of selling AI powered facial recognition solution, support for owners of lost and stolen pets.
2.3 If you have any questions about these Terms, please contact us using the details below:
Email: queries@petasure.co.uk
3 PLACING AN ORDER
3.1 To engage us to provide the Services, you need to place an order on our Website or App.
3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 The order will only be accepted when we send you a written acceptance of the order by email. When we send you an email confirming the order, a contract between you and us will be created to abide by these Terms. We will then send you information to confirm your booking.
3.4 Our Website and Apps are solely for the promotion of our Services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
3.5 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.
If you are a consumer:
3.6 By placing an order, you confirm that you are an individual who is:
3.6.1 at least 18 years old; and
3.6.2 a resident in the UK.
3.7 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
4 DESCRIPTION OF OUR SERVICES
4.1 Descriptions of our Services are as set out on our Website.
If you are a consumer:
4.2 We will provide the Services with reasonable care and skill and Services carried out by us will conform with the description of the Services on our Website.
5 PERFORMANCE OF OUR SERVICES
5.1 While we make every effort to perform our Services to you on your chosen date or as soon as reasonably possible and in any event within 30 days of accepting your order, the time of performance is not guaranteed.
5.2 We will do all that we reasonably can to provide the Services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, but not limited to, severe weather, accidents or unpredictable traffic delays).
5.3 Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the Services as soon as the issue causing the delay has been resolved. If the Services are delayed by more than 7 days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any Services that have not yet been provided.
6 PRICE AND PAYMENT
6.1 The price for our Services will be shown on the Website and as set out in your order (Price). The Price is inclusive of VAT.
6.2 Prices for our Services may change at any time. This will not affect existing orders unless:
6.2.1 the information you provided us in relation to your order was materially different from the information we required in order to provide the Services (for example, measurements, weights etc.);
or
6.2.2 there has been an error on the Website regarding the pricing of any of our Services and this affects your order, we will try to contact you using the contact details you provided when you placed your order. If this happens, we will give you the option to re-confirm your order at the correct price or to cancel your order.
6.3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.
6.4 We accept the following credit cards and debit cards: Visa,Mastercard,Amex. You can also pay by Google pay, Apple Pay, Paypal. All credit card and debit card payments need to be authorised by the relevant card issuer.
6.5 We use a third-party payment provider (Shopify) to process payments on our Website.
7 YOUR RIGHTS AS A CONSUMER
This clause 7 only applies where you purchase Services from us as a consumer.
7.1 You have 14 days from the date of your order confirmation email to change your mind and cancel your order.
7.2 We will not perform any Services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box or otherwise notifying us when you place your order. We are under no obligation to accept your request.
7.3 If you request for us to start performing the Services during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:
7.3.1 you lose your right to cancel once the Services are fully performed and will not be entitled to a refund even if the cancellation period has not expired;
7.3.2 if the Services have not been fully performed, you will be required to pay for the Services we provided up to the time that you told us that you want to cancel.
7.4 To cancel your order, please email us at queries@petasure.co.uk. You can also copy and paste the following model cancellation form wording to your email to cancel your order:
"To Petasure
My name is….
I am giving notice to cancel my contract for my pets(s) annual pet ID subscription. I placed this order on (insert date) and received confirmation on (insert date and membership number)
7.5 To help us process your cancellation more quickly, please have your order details ready or include them in the email or cancellation form you send to us.
7.6 We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If the Services have been performed during the cancellation period at your request, we will make deductions from any refund due to you as explained in clause 7.3 above.
7.7 We will issue your refund to the same payment method you used when you placed your order.
7.8 For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
8 IF THE SERVICES DO NOT MEET THEIR DESCRIPTIONS
8.1 Where the Services or deliverables do not meet the descriptions on our Website:
If you are a consumer:
8.2 If you are unhappy with any of the Services provided, please contact us as soon as reasonably possible. If the Services are not carried out with reasonable care and skill, you can ask us to repeat the service or to fix it, or get some money back if we cannot fix it.
8.3 If the Services do not meet the standards set out in the contract or are misdescribed, please contact us as soon as reasonably possible.
9 YOUR OBLIGATIONS AND RESTRICTIONS
9.1 You agree that:
9.1.1 you will pay the Price for the Services;
9.1.2 you will provide complete and accurate information when placing an order;
9.1.3 you are responsible for making sure that the information you provide us in order to enable us to provide the Services is correct;
9.1.4 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Services; and
9.1.5 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us [e.g. "on our Contact page"] for help or more information.
10 OUR RIGHT TO END THE CONTRACT
10.1 We may terminate any and all contracts we have with you at any time by contacting you in writing if:
10.1.1 you commit a serious breach of these Terms;
10.1.2 you do or take part in anything illegal when using our Website or purchasing our Services; or
10.1.3 you fail to pay any amount due under a contract on the due date.
10.2 You can cancel your order under clause 7 (your rights as a consumer) or clause 8 (if the services do not meet their descriptions).
10.3 Our right to terminate does not affect any of your rights.
If you are a business customer:
10.4 We may terminate any and all contracts we have with you if:
10.4.1 you are in material or persistent breach under this contract and that breach has not been remedied 30 days after receiving written notice from us;
10.4.2 you are unable to pay your debts, you have a receiver, manager, administrator or administrative receiver appointed over all or any part of your undertakings, assets or income; or
10.4.3 you cease or suspend, or threaten to cease or suspend, the carrying on all or any part of your business.
11 OUR LIABILITY TO YOU
11.1 We are not liable to you for any losses you incur where the Services are delayed or cannot be performed because:
11.1.1 you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to perform the Services; or
11.1.2 you fail to make the location available to us, or fail to prepare the location as required for us to provide the Services, or fail to provide us with adequate instructions or information to allow us to perform the Services.
11.2 If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil a contract.
11.3 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil a contract.
11.4 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
The following clause in this clause 11 only applies to you if you are a consumer.
11.5 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the relevant contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
12 OUR INTELLECTUAL PROPERTY RIGHTS
12.1 You agree that we and our licensors own all intellectual property rights in the Services. Except as expressly stated as part of the Services, these Terms do not grant you any rights to any intellectual property rights in the Services.
12.2 You must not use our trade marks or our trade names on your website or in any marketing materials without our express written consent.
13 FEEDBACK AND COMPLAINTS
13.1 We welcome any feedback about our Services. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Services. If you have any comments, please let one of our sales assistants know or submit these to queries@petasure.co.uk.
13.2 If you do have any complaints, please submit them to queries@petasure.co.uk and we will aim to deal with these swiftly.