Registering your pet is simple! Upload clear photos of your pet, including their face, to your profile. When a request is made, our AI-powered facial recognition compares the original image with a new scan, identifying unique markings like your pet’s nose print. If needed, advanced machine learning will use other identifying features to confirm their identity. This ensures over 99.99% accuracy, giving you peace of mind.

Try out our 'Found a Pet' feature and see how it works!

1. Thieves can remove microchips, but with Petasure, your pet is protected - no more worrying about this brutal tactic.
2. When you raise an alert, we share your pet’s image and description across social media, reaching vets, shelters, pet groups, and local communities. Our members also get notified. If found, the 'Found a Pet' feature will confirm their identity - privacy protected.
3. We’ll report the theft to the police for you and provide the crime reference number, easing your stress.
4. Microchip records can be outdated or inaccurate, and sometimes vets can't find them. If this happens, the 'Found a Pet' feature can help. Anyone can use it or you can reach our customer service team.
5. With Petasure, you’re in control. Manage all your pet’s details easily through the owner’s app.

To trigger the alert, just go to your pet's profile in the app. We understand how stressful this can be, so don’t hesitate to call us if you need support. We're here to help!

We're currently working on adding cats, available by mid-2025, followed by horses. If there's anything else you'd like to see, we’d love to hear your feedback!

The more pets, the bigger the savings! Get discounts for multiple registrations.

Changing your details is easy! Simply update your contact info and address directly in the app whenever you need to. 

It’s like taking a passport photo. Use an HD camera, ensure good lighting, and avoid blurriness. If you need any help, feel free to give us a call!

Phew, what a relief! It happens - just let us know by clicking the "Pet Found" button or reaching out to customer service. We're here to help! 

Your renewal will process automatically. We’ll send you a reminder to update your pet's photos and any contact details that may have changed.

Just click the "Pet Found" button or reach out to our friendly customer service team to let us know. 

No, for the time being, this is an additional service. However, we intend to lobby for a law change within two years of going live.

Currently, we offer both annual and monthly plans.

Just tap the "Password Reset" button in the app or reach out to our customer service for help!

Give us a call on our customer service number, and we'll be happy to assist!

We recommend meeting at your local vet for peace of mind. If you're unsure, give us a call, and we’ll guide you!