Privacy policy
Petasure Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal
information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
What information we collect, use, and why
We collect or use the following information to provide and improve
products and services for clients:
- Names and contact details
- Addresses
- Date of birth
- Third party information (such as family members or other relevant
- parties)
- Payment details (including card or bank information for transfers
- and direct debits)
- Transaction data (including details about payments to and from you
- and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for the operation of
client or customer accounts:
client or customer accounts:
- Names and contact details
- Addresses
- Account information, including registration details
- Information used for security purposes
We collect or use the following personal information for information
updates or marketing purposes:
updates or marketing purposes:
- Names and contact details
- Addresses
- Website and app user journey information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for
collecting and using your personal information. There is a list of possible
lawful bases in the UK GDPR. You can find out more about lawful bases
on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s
website:
Under UK data protection law, we must have a “lawful basis” for
collecting and using your personal information. There is a list of possible
lawful bases in the UK GDPR. You can find out more about lawful bases
on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s
website:
- Your right of access - You have the right to ask us for copies of
- your personal information. You can request other information such
- as details about where we get personal information from and who
- we share personal information with. There are some exemptions
- which means you may not receive all the information you ask for.
- You can read more about this right here.
- Your right to rectification - You have the right to ask us to
- correct or delete personal information you think is inaccurate or
- incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your
- personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to
- ask us to limit how we can use your personal information. You can
- read more about this right here.
- Your right to object to processing - You have the right to object
- to the processing of your personal data. You can read more about
- this right here.
- Your right to data portability - You have the right to ask that we
- transfer the personal information you gave us to another
- organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our
- lawful basis you have the right to withdraw your consent at any
- time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and
in any event within one month. To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
in any event within one month. To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide
and improve products and services for clients are:
and improve products and services for clients are:
- Contract – we have to collect or use the information so we can
- enter into or carry out a contract with you. All of your data
- protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the
operation of client or customer accounts are:
operation of client or customer accounts are:
- Contract – we have to collect or use the information so we can
- enter into or carry out a contract with you. All of your data
- protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for
information updates or marketing purposes are:
information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the
- relevant information. All of your data protection rights may apply,
- except the right to object. To be clear, you do have the right to
- withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information
We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.
Depending on whether you are a merchant, customer, partner, user or visitor, please refer to our supplemental privacy policies, as relevant, for further details on the retention of your personal information.
Who we share information with
Data processors
CNS Media, Marketing Agency
This data processor does the following activities for us: Provide our
marketing solutions
Data processors
CNS Media, Marketing Agency
This data processor does the following activities for us: Provide our
marketing solutions
How to complain
If you have any concerns about our use of your personal data, you can
make a complaint to us using the contact details at the top of this privacy
notice. If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.The ICO’s address:
If you have any concerns about our use of your personal data, you can
make a complaint to us using the contact details at the top of this privacy
notice. If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last Updated 4th December 2024